Last updated: 18 August 2026
These terms apply when you use plumbing or heating services arranged through Colchester Plumbing Co, operated by TC Search Marketing Ltd (Company No. 17090097).
Quotes provided are estimates based on the information you give us. The final price may differ if the work required differs from what was described, or if unexpected issues are found (e.g. hidden leaks, asbestos, non-compliant existing work).
We will always notify you of any price changes before proceeding with additional work. You are free to decline and pay only for work already completed.
Payment is due on completion of work unless otherwise agreed in writing. We accept bank transfer, card payment, and cash.
For larger jobs (e.g. full bathroom installation, new boiler), we may request a deposit (typically 25-30%) to cover materials. The balance is due on completion.
All workmanship is guaranteed for 12 months from the date of completion. If something goes wrong with work we've done, we'll put it right at no extra charge.
This guarantee does not cover damage caused by misuse, modifications by others, or normal wear and tear.
Boiler installations come with manufacturer warranties (typically 5-10 years). These are in addition to our 12-month installation guarantee.
You can cancel a booking at any time. If you cancel less than 24 hours before the scheduled appointment, we may charge a cancellation fee to cover travel and lost work (typically £50-80).
If we need to cancel or reschedule, we'll give you as much notice as possible and will not charge you.
We carry public liability insurance and our Gas Safe registered engineers have their own insurance. If we damage your property while carrying out work, we'll repair it or compensate you through our insurance.
We are not liable for pre-existing faults that become apparent during the work, or for damage caused by following your specific instructions against our professional advice.
If you're not happy with our work, please contact us within 14 days at [email protected] or call 01206 555 000. We'll investigate and put things right where we're at fault.
We may update these terms from time to time. The latest version will always be available on this page.